Shipping policy

At Hartley Row, we aim to process and deliver your order as quickly and smoothly as possible. We are pleased to offer free shipping on all orders.

Order Processing Time

All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended.

Shipping Time

Once your order has been processed, delivery typically takes 6–8 business days, depending on your location and local courier services.

Free Shipping

Hartley Row offers free standard shipping on all orders. No minimum purchase is required unless otherwise stated during special promotions.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Delays

Occasionally, delays may occur due to factors beyond our control, such as customs clearance, carrier delays, or external circumstances. We appreciate your understanding in such cases.

Incorrect Address

Please ensure that all shipping information is correct at checkout. Hartley Row cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us at contact@hartleyrow.com as soon as possible so we can assist you.

Contact Us

If you have any questions about shipping or delivery, please contact us at contact@hartleyrow.com.